Media Releases | Thu, 26 Mar 2020



‘Contact Sri Lanka’ an online portal jointly created by the Ministry of Foreign Relations and Information & Communication Technology Agency of Sri Lanka (ICTA) for the benefit of Overseas Sri Lankans was launched today (26 March 2020) at the Ministry of Foreign Relations. The web link is hosted on the Ministry web page and also can be accessed at

Establishment  of the portal, is pursuant to the call made by  President Gotabaya Rajapaksa for coordinated efforts by all Government stakeholders to fight the COVID-19 outbreak and to harness digital technology to prompt faster and more efficient service delivery.

All Sri Lankans living abroad are invited to register voluntarily on the platform’s basic functionalities allowing the Government of Sri Lanka to reach out and provide assistance during emergencies such as the COVID19 outbreak. This platform will allow the Ministry to access real time data for quick action. The open access platform would also facilitate Overseas Sri Lankans to interact between government stakeholders, promoting greater access to the Government services through a single centralized point at the Ministry of Foreign Relations. This Portal will also connect Overseas Sri Lankans with the network of Sri Lanka Missions abroad.

In the long term, the Portal will be expanded and is expected to serve as an official source of information and facilitate Overseas Sri Lankans in obtaining  a wider range of digital services offered by the Government.

A dedicated team of officials have already been assigned by the Ministry of Foreign Relations to respond to queries of Overseas Sri Lankans  and also to act as an online help desk, during emergencies in consultation with relevant stakeholders. Registration by country will also allow the Ministry to propose concrete policy decisions in critical response situations such as evacuation etc., depending on the number of emergency assistance requests generated.

For easy facilitation, the portal also includes a list of Frequently Asked Questions (FAQs) which will serve as a guideline for generic queries. This user friendly platform can be easily navigated via the internet, on any browser or interface and can be accessed by all  registered users to direct  a query or request assistance, even from a mobile phone.

The data provided through this portal is protected to ensure the  privacy of Overseas Sri Lankans and will not be shared  without the consent of the users.

The ICTA will be working closely with the Ministry of Foreign Relations in expanding the features of the portal in stages, to create a comprehensive online service platform for Overseas Sri Lankans, via the ‘Contact Sri Lanka’ Portal.

The Ministry of Foreign Relations, is hopeful that this integrated platform will elevate its existing service delivery for Overseas Sri Lankans to a higher level, particularly allowing rapid response in times of emergencies. All Sri Lankans living abroad are invited to benefit from this portal.


Ministry of Foreign Relations
26 March 2020


Sri Lanka Foreign Ministry facilitates outward movement of foreign nationals

Media Release


Arrangements are being made for the smooth return of foreign nationals who are presently in Sri Lanka on tourist and other visa categories. This will be done using both regular flight movements operating through Sri Lanka and also charter flights that may be deployed, as the airport remains open for outbound passenger movements.


Modalities to facilitate these movements were was discussed today at a meeting chaired by Secretary Foreign Relations, Ravinatha Aryasinha. The meeting was attended by the Ambassadors representing the western hemisphere as well as representatives from the Ministry of Defence, Police Department, Department of Immigration, Airport and Aviation Services, Sri Lanka Tourism Promotion Bureau, Civil Aviation and Sri Lankan Airlines.


In view of the curfew which has been imposed, the Acting Inspector General of Police has assured that the air ticket could be used in lieu of a curfew pass for the passengers as well as the vehicle and driver that would be transporting the passengers. Chairman SLTPB said reputed taxi networks and hoteliers have been requested to assist in these movements.


During the meeting, the diplomats present drew attention to the continuing difficulties faced by their nationals presently in the country on account of negative reactions experienced by tourists on some occasions from both owners of tourist lodgings as well as sections of the general public. The Sri Lankan agencies present emphasized that public measures would be taken to ensure Sri Lanka’s traditional hospitality to foreign nationals in these difficult circumstances.

Special telephones lines have been set up to ensure that such instances will be reported promptly and dealt with.


Special contact facilities have also been provided to those foreign nationals who are being moved to the quarantine centres.


Following the appeal made by Sri Lanka earlier this week, the representatives of several governments informed that they had taken steps to extend visas of Sri Lankans abroad whose visas would have or will expire shortly. The Foreign Ministry was assured by the other countries that its request was receiving the highest consideration in other capitals. Earlier, Sri Lanka extended visas for all visiting foreign nationals by one month.



Ministry of Foreign Relations



20 March 2020

Limitation of Consular Services

Embassy and Permanent Mission of Sri Lanka, Vienna, Austria

ශ්‍රී ලංකා තානාපති හා නිත්‍ය නියෝජිත කාර්යාලය,වියානා,ඔස්ට්‍රියාව

இலங்கையின் தூதரகம் மற்றும் நிரந்தர பணி, வியன்னா, ஆஸ்திரியா

Botschaft und ständige Mission von Sri Lanka, Wien, Österreich


Limitation of Consular Services

කොන්සියුලර් සේවා සීමා කිරීම

தூதரக சேவைகளின் கட்டுப்பாடு

Einschränkung der konsularischen Dienste


Given the growing threat of COVID-19, the Mission has decided to limit consular services from Monday, 16 March 2020 until further notice. During this period the Embassy will only provide services related to issuance of temporary/ travel documents issuance of certification of documents relevant to deaths of Sri Lankans and any other emergency consular services on prior appointments. For appointments please contact the Embassy;

වර්තමානයේ සීග්‍රයෙන් පැතිරයන COVID-19 වෛරසය සැලකිල්ලට ගෙන, 2020 මාර්තු 16 වන සඳුදා සිට වැඩිදුර දැනුම් දෙන තෙක් කොන්සියුලර් සේවා සීමා කිරීමට ශ්‍රී ලංකා තානාපති කාර්යාලය තීරණය කර ඇත. මෙම කාල සීමාව තුළ තානාපති කාර්යාලය විසින් සේවා සපයනු ලබන්නේ තාවකාලික / සංචාරක ලියකියවිලි නිකුත් කිරීම හා මරණ සම්බන්ධ සේවාවන් පමණි. වේලාවක් වෙන් කර ගැනීම සඳහා කරුණාකර තානාපති කාර්යාලය අමතන්න; 

COVID-19 இன் வளர்ந்து வரும் அச்சுறுத்தலைக் கருத்தில் கொண்டு, தூதரக சேவைகளை 2020 மார்ச் 16 திங்கள் முதல் மேலதிக அறிவிப்பு வரை மட்டுப்படுத்த மிஷன் முடிவு செய்துள்ளது. இந்த காலகட்டத்தில், தூதரகம் தற்காலிக / பயண ஆவணங்களை வழங்குவது தொடர்பான சேவைகளை மட்டுமே வழங்கும். நியமனங்களுக்கு தூதரகத்தை தொடர்பு கொள்ளவும்;

Angesichts der wachsenden Bedrohung durch COVID-19 hat die Mission beschlossen, die konsularischen Dienste ab Montag, dem 16. März 2020, bis auf weiteres zu beschränken. Während dieser Zeit wird die Botschaft nur Dienstleistungen im Zusammenhang mit der Ausstellung von Zeit- / Reisedokumenten erbringen. Die Ausstellung von Bescheinigungen über Dokumente, die für den Tod von Menschen in Sri Lanka relevant sind, und andere konsularische Notdienste nach vorheriger Ernennung. Für Termine wenden Sie sich bitte an die Botschaft;


Monday to Friday (during office hours 09:00-1700 hrs)

Montag bis Freitag (während der Bürozeiten von 09:00 bis 17:00 Uhr)

සඳුදා සිට සිකුරාදා දක්වා (කාර්යාල වේලාවන් තුළ)

திங்கள் முதல் வெள்ளி வரை (அலுவலக நேரங்களில் 09: 00-1700 மணி)

Tel       : +43/1-5037988 - ext. 12,14,15,17,21

Mobile : +43 676 921 40 099

Mobile : +43 699 170 91 333

e-mail  :


After office hours and during weekends

Außerhalb der Bürozeiten und am Wochenendeකාර්යාල වේලාවෙන් පසුව සහ සති අන්තයේஅலுவலக நேரங்களுக்குப் பிறகு மற்றும் வார இறுதி நாட்களில்

Mobile : +43 676 921 40 099

Mobile : +43 699 170 91 333

e-mail  :

COVID 19 - Collect information of Sri Lankans living in Austria


Collect information of Sri Lankans living in Austria

Informationsammlung über in Österreich lebende Sri Lankaner



The Embassy is in the process of collecting information about Sri Lankans living in Austria in preparation for the emergency that might be created by the wide spreading Coronavirus disease (COVID-19). We kindly request from all Sri Lankans living in Austria to urgently provide following details.


Die Botschaft ist dabei, Informationen über die in Österreich lebenden Sri Lankaner zu sammeln, um sich auf die Notlage vorzubereiten, die durch die sich weit verbreitende Coronavirus-Krankheit (COVID-19) entstehen würde. Wir bitten alle in Österreich lebenden Sri Lankaner uns dringend folgende Einzelheiten mitzuteilen.


Name / Name

Age / Alter

Passport number / Passnummer

Address in Austria / Adresse in Österreich

Address in Sri Lanka / Adresse in Sri Lanka

Tel. No. in Austria / Tel. Nr. in Österreich

Tel. No. in Sri Lanka / Tel. Nr. in Sri Lanka

Email address / Email Adresse


You can provide information by following means

Sie können Informationen auf folgende Weise bereitstellen


Telephone number

0043 69917091333


0043 69917091333


Embassy of Sri Lanka in Austria




Office Time

Office Days:            Monday - Friday

Consular Hours:         09:00 - 12:00
Office Hours:              09:00 - 17:00

Contact us

Embassy and Permanent Mission of Sri Lanka
Weyringergasse 33, 4th floor
Telephone: +431/5037988
Fax: +431/5037993

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